Last updated: 25 June 2026
By accessing and using the rustic-marsh website, you agree to be bound by these Terms of Use and all applicable laws. If you do not agree with any of these terms, you should not use our website or services.
rustic-marsh provides corporate merchandise and promotional product services to businesses in the United Kingdom. Our services include custom printing, branding, and product fulfillment as described on our website.
Quotes provided through our website or via email are valid for 30 days from the date of issue. Prices may change after this period due to material costs or other factors.
Submission of a quote request does not constitute a binding contract. Orders become binding only upon our written confirmation and receipt of any required deposit.
Payment terms are specified in individual quotes. Typically, a deposit is required before production begins, with the balance due before dispatch. We accept bank transfers and major credit cards.
Estimated production and delivery times are provided in good faith but are not guaranteed. Delays may occur due to circumstances beyond our control, including supplier issues or shipping disruptions.
You warrant that any logos, designs, or content you provide do not infringe third-party intellectual property rights. You indemnify us against any claims arising from your provided materials.
You are responsible for reviewing and approving all design mockups before production. Once approved, changes may not be possible and may incur additional costs.
We accept various file formats for artwork. Specific requirements are communicated during the quote process. We may request higher resolution files if submitted artwork is unsuitable for production.
We implement quality control procedures to ensure products meet industry standards. Minor variations in color or placement may occur due to production tolerances and are not considered defects.
If products arrive damaged or significantly differ from approved specifications, notify us within 7 days of delivery. We will arrange replacement or refund at our discretion.
Custom-printed merchandise cannot be returned unless defective. Ensure all specifications are correct before approving production.
Orders may be cancelled before production begins, subject to cancellation fees covering design work and administrative costs. Once production starts, orders cannot be cancelled. Refunds are provided only for defective products or our failure to deliver as specified.
Our liability is limited to the value of the specific order in question. We are not liable for consequential damages, lost profits, or indirect losses arising from our services or products.
You may use our website only for lawful purposes. Prohibited activities include:
While we strive for accuracy, information on our website may contain errors or become outdated. We reserve the right to modify content without notice.
Your use of our website is also governed by our Privacy Policy. We process personal data in accordance with GDPR and UK data protection laws.
Our website may contain links to third-party websites. We are not responsible for the content or practices of external sites.
We reserve the right to modify these Terms of Use at any time. Changes take effect upon posting to this page. Continued use of our website after changes constitutes acceptance of modified terms.
These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be unenforceable, the remaining provisions remain in full effect.
For questions regarding these Terms of Use, contact us at [email protected]
rustic-marsh
42 Westbourne Gardens
London, W2 5RT
United Kingdom